How it works

Register · Verify · Secure · Track

Custody follows the same disciplined sequence for every asset we accept, so its position and history are always documented.

Register

You submit a secure storage request with the asset details. We open a custody record for you and confirm what we can accept into custody.

A customer record is created with your contact and reference details.
A custody record is opened and its tracking number is generated automatically by the system.
The tracking number is permanent: it is never edited, reissued or reused.

When the asset arrives, it is examined against the submitted details. Quantity, weight, identification references and condition are documented.

The verified asset is placed into controlled storage under an internal storage reference and the custody status is updated accordingly.

You use your tracking number in the customer portal to see the current status, the complete update history and the documents issued for your record.

Custody statuses

Your portal always shows the latest status entered by authorised staff, along with every earlier status in the update history.